XGD Consultants Role In Hospital Wayfinding

When people arrive at your healthcare facility you need to assume that they are a first time visitor, under stress, and in an environment that is intimidating to them because of inconsistent terminology, poor signage, acronyms and medical jargon. Add human frailties and needs such as Limited English Proficiency (LEP) and visual acuity issues, heart and struggles in walking. The last thing they want to do is maneuver through a maze of beige halls. This frustration felt by the patient/visitor has a strong impact on the HCAHPS and customer service surveys that are later asked to be completed concerning their experience at your facility. In order to enhance healthcare patient experience, why not find your way to better scores and enhance hospital way finding signage.

Feeling overwhelmed with where to begin? Medical professionals often turn to Healthcare Wayfinding Consultants for solutions. While that may work for corporate complexes, airports, and hotels, today’s medical facilities needs are far more complex than that. CS&G introduced CareFindingTM to respond to the prevailing & advanced systems/technology as applied to HealthCare Wayfinding. This approach encompasses several areas:

·        Comprehensive Solution: Orchestrates collateral materials at home, a physician’s office and at site. Includes on line, electronic elements, hand help apps, MS tags, printed materials, exterior/interior signage and even staff in-service in “The art of giving directions”.

·        Improvement of the patient experience that is reflected in surveys, HCAHPS and customer satisfaction scores.
It is our position that hospitals should express the compassion that is a core value of Health CARE, what would you want for your loved ones? Does the public deserve less?

·        Builds Corporate Brand: In the Medical Field PERCEPTION IS REALITY! A facility that is looked at leading the industry in Medical Care benefits from that public perception.

·        Improve Patient Throughput, gets patient s where they need to go on time, with minimal stress. This reduces down time for staff, equipment and physicians

·        Existing quality improvement initiatives are integrated and every effort for “Staff Buy-In” is made, including reasons for Physician’s office involvement!

·        Proactive to codes and standards: Medical facilities have a myriad of codes and standards to comply with.  CS&G’s CareFindingTM Process goes beyond being code compliant, works with inspectors to anticipate and avoid problems.

·        Scalable and updatable: To often custom systems are abandoned after initial implementation because they can’t be expanded in an easy and affordable way or there is no vendor partnership that assures continuity of design intent.